Refund / Cancellation Policy
At Evashu Crystals, we deal in natural and handcrafted semi-precious crystal products. Because natural crystals may contain inherent variations in colour, shade, pattern, texture, transparency, inclusions, size and finish, such natural characteristics are not treated as manufacturing defects.
This Refund & Cancellation Policy should be read together with our Return & Replacement Policy.
1. Order Cancellation
Before Dispatch
An order cancellation request may be submitted before the order has been dispatched or handed over to our logistics partner.
Cancellation requests must be sent to:
Email: support@evashu.in
Subject: Order Cancellation – Order ID
Please include your Order ID and registered contact details.
A cancellation request is effective only once confirmed by Evashu Crystals.
For prepaid orders where cancellation is accepted, any applicable refund will be processed in accordance with the refund provisions below.
After Dispatch
Once an order has been dispatched or handed over to the logistics partner, it cannot ordinarily be cancelled as a pre-dispatch cancellation.
A refusal to accept delivery does not convert the order into an automatically approved cancellation or return.
Any subsequent resolution will be governed by the applicable delivery, replacement and refund provisions of our policies and applicable law.
2. No Change-of-Mind Refunds
Evashu Crystals does not provide returns or refunds merely because a customer:
- changes their mind;
- no longer requires the product;
- does not personally like the product after delivery;
- expected a different natural colour, shade, pattern or texture;
- selected an incorrect item, quantity or variant while ordering; or
- has personal expectations regarding the metaphysical, spiritual or energetic outcome of a crystal.
Natural variations inherent to genuine stone and crystal products do not, by themselves, create eligibility for refund or replacement.
3. Eligible Product Issues
Where a customer reports an issue such as:
- a verified manufacturing defect;
- material transit damage;
- receipt of a materially incorrect product;
- missing product from the shipment; or
- a product materially inconsistent with its advertised or agreed description,
the matter will be reviewed under our Return & Replacement Policy.
Our normal resolution for a verified eligible product issue is replacement of the affected product, wherever replacement is reasonably possible.
Nothing in this policy limits any remedy that Evashu Crystals is required to provide under applicable consumer law.
4. Refunds
Refunds are not provided for change of mind or personal preference.
For a verified eligible product issue, Evashu Crystals will ordinarily first attempt to resolve the matter through replacement.
A refund may be considered where:
- an eligible replacement cannot reasonably be fulfilled;
- another resolution has been expressly agreed between Evashu Crystals and the customer; or
- a refund or other remedy is required under applicable law.
Where a refund is approved, its approval and amount will be communicated to the customer in writing.
5. Opening Video and Supporting Evidence
Customers reporting damaged, incorrect, missing or defective products should provide sufficient supporting evidence to enable verification.
Depending upon the nature of the concern, this may include:
- photographs of the product;
- photographs of the outer and inner packaging;
- shipping label photographs;
- an unboxing/opening video, where available; and
- a clear description of the issue.
An uninterrupted opening video is strongly recommended, particularly for claims involving transit damage, missing items or an incorrect shipment, because it can materially assist verification.
Claims will be assessed on the available evidence, order records, dispatch records and applicable law.
This is considerably safer than saying “no video = no claim.”
6. Non-Eligible Refund Situations
Subject to applicable law, refunds are not ordinarily provided for:
- change of mind;
- personal preference;
- natural variations in genuine crystal products;
- perceived metaphysical or energetic results;
- damage arising after delivery from misuse, accidental damage or improper handling;
- unauthorized modification or alteration of the product;
- claims inconsistent with the actual product listing or order records; or
- cancellation requests made after dispatch merely because the customer no longer wants the order.
For clearance, discounted or promotional products, the fact that the product was discounted does not itself affect any statutory remedy applicable to a genuinely defective, incorrect or misdescribed product.
7. Natural Crystal Characteristics
Because crystals are naturally occurring materials, individual pieces may vary in:
- colour and shade;
- transparency;
- internal formations;
- mineral inclusions;
- texture;
- pattern;
- dimensions;
- weight;
- surface characteristics; and
- appearance under different lighting conditions.
Such variations are a normal characteristic of natural crystal products and are not manufacturing defects merely because one piece differs from another or from an illustrative photograph.
8. Refund Processing
Where a refund has been approved:
- Evashu Crystals will ordinarily initiate the refund within 5–7 business days;
- wherever reasonably possible, the refund will be made to the original payment method;
- the customer's bank, card issuer, UPI provider or payment service provider may require additional processing time after initiation.
The E-Commerce Rules require accepted refund payments to be effected within a reasonable period, so your 5–7 business-day internal target is sensible provided you actually follow it.
9. Shipping and Other Charges
Original shipping, COD, handling, payment-processing or reverse-logistics charges are not automatically refundable merely because a customer requests cancellation or return.
Any deduction or non-refund of such charges will apply only where permitted by applicable law and where relevant charges have been appropriately disclosed.
Where the refund arises because of an error attributable to Evashu Crystals or where applicable law requires otherwise, the appropriate statutory treatment will apply.
10. Failed Delivery and Return-to-Origin Orders
Where delivery fails because of:
- an incorrect or incomplete address supplied by the customer;
- repeated customer unavailability;
- refusal to accept a correctly supplied order; or
- inability of the courier to complete delivery for reasons attributable to the customer,
the shipment may be returned to Evashu Crystals.
COD Orders
For COD orders where no payment has been collected, no refund arises.
Re-shipping, if approved, may require payment of applicable shipping charges.
Prepaid Orders
For prepaid orders returned to us without successful delivery, the matter will be reviewed after the shipment is physically received back and verified.
Any refund, re-shipment, store credit or legally permissible deduction will depend upon the circumstances of the failed delivery and applicable law.
This is much safer than “RTO = absolutely no refund.”
11. Relationship With Return & Replacement Policy
This policy governs cancellation and refund treatment.
Product-condition claims, manufacturing defects, transit damage, incorrect items and replacement eligibility are governed principally by our Return & Replacement Policy.
Where there is any inconsistency, mandatory rights available under applicable law will continue to apply.
12. Contact Us
For cancellation or refund-related queries:
Email: support@evashu.in
Subject: Refund / Cancellation – Order ID
Please provide:
- Order ID;
- registered mobile number or email;
- reason for contacting us; and
- relevant supporting details, photographs or video where applicable.
13. Policy Acceptance
By placing an order with Evashu Crystals, the customer acknowledges that they have had access to and have been given the opportunity to review this Refund & Cancellation Policy, together with the applicable Return & Replacement Policy, before purchase.
Nothing in these policies excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer law.
Effective Date: 18 September 2026
Last Updated: 18 September 2026