Return policy

Returns, Replacement & Refund Policy

At Evashu Crystals, each order is carefully checked before dispatch. Because our products consist primarily of natural crystals, stones and handcrafted crystal products, differences in colour, shade, pattern, texture, transparency, inclusions, mineral formations, size, shape and finish may naturally occur from piece to piece.

Such natural characteristics are not manufacturing defects and do not make a product eligible for return, replacement or refund.

1. No Change-of-Mind Returns

Evashu Crystals does not offer returns, exchanges or refunds for change of mind, including situations where:

• the customer no longer wants the product;
• the customer does not like the colour, appearance, size or natural variation;
• the product is no longer required;
• the customer expected a different natural pattern, shade, texture or formation;
• the product has been opened but remains unused;
• the customer ordered an incorrect product, size, quantity or variant.

Placing an order constitutes acceptance of the product description, photographs, specifications and this policy.

2. Replacement for Eligible Issues

A replacement may be provided where, after verification by Evashu Crystals, the product is found to have:

• a genuine manufacturing defect;
• been materially damaged before or during delivery; or
• been incorrectly supplied compared with the product ordered.

Replacement eligibility is determined only after our support team reviews the order information and supporting evidence.

Where an eligible issue is verified, our standard resolution is replacement of the affected product, rather than return for change of mind or discretionary refund.

This does not restrict any remedy that must be provided under applicable consumer law.

3. Reporting an Issue

For faster verification, customers should contact support@evashu.in as soon as possible after delivery and preferably within 48 hours for visible transit damage, incorrect items or immediately apparent defects.

Please provide:

• Order ID
• Registered mobile number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A clear unboxing video, where available
• A description of the specific issue

Submitting photographs or videos does not automatically establish eligibility. The claim will be reviewed against the product listing, order details, dispatch records and the nature of the product.

4. What Is Not Considered a Defect

Natural crystals are not factory-identical products.

The following characteristics, by themselves, do not constitute a manufacturing defect:

• differences in colour or shade;
• mineral inclusions;
• natural lines, veins or internal formations;
• differences in transparency or opacity;
• minor surface irregularities;
• differences in pattern or crystal formation;
• reasonable variations in dimensions, bead size or weight;
• variations between the actual product and illustrative photographs arising from the natural character of the stone;
• minor differences resulting from lighting, photography or screen display.

These characteristics are inherent to natural stone products.

5. Natural Crystal Authenticity

Products represented by Evashu Crystals as natural crystals are supplied on that basis.

However, an individual laboratory certificate is not included with every product unless the respective product page expressly states that a certificate is included with that specific product.

General references on our website to authenticity, natural crystals, quality checks or testing must not be interpreted as a representation that an individual gemological laboratory certificate accompanies every item.

Where a particular product includes a laboratory certificate, this will be clearly mentioned on that product's individual listing.

6. Certificate Requests

If an individual certification service is separately available for a particular product, its availability, cost and conditions may be communicated independently.

The absence of an individual certificate does not, by itself, constitute a product defect or create eligibility for return, replacement or refund where the product listing did not state that such certificate was included.

7. Personalized, Energized and Customized Products

Customized, personalized, made-to-order, engraved or specially prepared products are not eligible for change-of-mind cancellation, return or exchange.

Where a product is prepared, cleansed, energized or personalized specifically for a customer's order, such preparation does not create a right of return once the product has been correctly supplied.

A verified manufacturing defect or other statutory consumer right remains unaffected.

8. Replacement Process

If Evashu Crystals approves a replacement claim:

1. We may arrange reverse pickup or provide return instructions where return of the affected item is required.
2. The product may be inspected after receipt.
3. Once the claim is verified, a replacement of the same product will ordinarily be dispatched.
4. If the identical product is unavailable, Evashu Crystals may offer an appropriate equivalent product or another resolution permissible under applicable law.

Products returned without prior authorization may not be accepted.

9. Refunds

Evashu Crystals does not provide refunds merely because a customer changes their mind or no longer wishes to retain a correctly supplied product.

For an eligible product issue, our normal resolution is replacement.

A refund may nevertheless be provided where:

• required under applicable consumer law;
• replacement is not reasonably possible and a refund is required as the appropriate remedy; or
• Evashu Crystals expressly approves a refund in writing for a particular case.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable Indian consumer protection law.

10. Order Cancellation

Cancellation requests may be considered only before an order has entered fulfilment or been handed over to the logistics partner.

Once an order has been shipped, cancellation cannot ordinarily be processed.

11. Contact

Evashu Crystals – A Unit of GS Enterprises
Support: support@evashu.in