Return policy
At Evashu Crystals, we inspect every product before shipment. Because all our items are natural, handcrafted semi-precious crystals, variations in color, texture, or shape are expected and not considered defects.
This policy explains your rights and how we handle returns and replacements.
2. Eligibility for Return or Replacement
We accept returns or replacements only if:
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The product has a manufacturing defect, or
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The product was damaged during transit
We do not accept returns or replacements for:
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Personal preference
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Color, size, or texture variations
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Perceived energy or metaphysical effects
These are inherent qualities of natural crystals and are not defects.
3. Return/Replacement Time Frame
You must submit your return or replacement request within 10 calendar days of delivery.
Requests received after 10 days will not be accepted.
4. Mandatory Opening Video (Strict Requirement)
To process any request, you must provide an uninterrupted opening video showing:
✔ The sealed package before opening
✔ The shipping label with your AWB/Tracking number clearly visible
✔ The entire unboxing process
✔ The defect or damage clearly visible
‼ Requests submitted without a qualifying video will be automatically rejected.
5. How to Submit a Request
Email us at:
📧 support@evashu.in
📝 Subject: Return Request – Order ID
Include:
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Your Order ID
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A clear opening video
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A brief description of the issue
6. Validation & Approval Process
After your submission:
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Our Quality Assurance team reviews your video and request.
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Review typically takes 2–5 business days.
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Upon approval, we will contact you with next steps.
7. Replacement Terms
If your return/replacement is approved:
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We will send a replacement of the same product.
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If the same item is unavailable:
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We may offer a suitable alternative, or
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Store credit at our discretion.
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No refunds will be issued unless required by applicable law.
8. Non-Returnable Items
The following cannot be returned or replaced:
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Items returned without a qualifying opening video
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Requests after the 10-day window
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Damage due to misuse or improper handling
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Natural variations in color, texture, or shape
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Items purchased during clearance or special sale (unless received damaged)
9. Return Shipping
Unless otherwise instructed, customers are responsible for return shipping costs. You must ensure that returned packages are securely and adequately packed.
10. Contact Information
For questions or assistance, reach us at:
Ensure your contact information (email, phone, and address) is up-to-date on your Contact Us page.