Answers before and after you order

Start with one intention such as wealth, calm, love, focus, confidence or protection. Next, choose the format that fits your routine: a bracelet for regular wear, a pendant for daily carrying, a raw stone for a desk, or décor for a room. Review the stone composition, dimensions, bead size and included items on the product page before ordering.

Many customers combine crystals, but a simple combination is easier to use. Begin with one product, notice your comfort and routine, and add another only when needed. Two or three complementary stones are generally more practical than wearing many unrelated products together.

Choose by use. Bracelets and pendants suit regular wear, raw stones and tumbles suit desks or pouches, while trees, pyramids and figurines are designed for placement and gifting. The format changes convenience and care, not the natural authenticity of the stone.

Yes. Choose a broad intention such as positivity, peace, protection, love or prosperity. Décor, raw stones and gift sets are easier when wrist size is unknown. For bracelets, always check the listed size before ordering.

Evashu products are sourced and sold as natural crystal and semi-precious stone products unless a listing clearly states a different material. Natural stones can show colour variation, inclusions, mineral lines, bands, tiny pits, texture differences and individual patterns. These characteristics make each piece naturally distinct.

Lighting, screen settings, stone batches, mineral patterns, cuts and polish can affect appearance. Your product should remain consistent with the listed stone type, design and approximate specification, while its individual markings may differ from the photographed piece.

The product page is the primary source for the stone, composition, dimensions and included items. Certification and authenticity documentation are product-specific and are stated on the relevant listing wherever included or offered. Products are also checked for overall finish and visible condition before dispatch.

The team checks visible condition, design completeness, finish and wearable components where applicable. Natural inclusions and texture are assessed differently from transit breakage, missing components or an incorrect item.

No. Crystal products are commonly used for spiritual practice, intention setting, décor and wellness routines. They do not replace medical diagnosis or treatment, counselling, legal advice or financial advice, and no specific outcome can be guaranteed.

Review the product images and description, select the correct option and quantity, add the item to your cart and enter a complete address with the correct PIN code. Use an active mobile number and review the final amount and payment method before confirming.

Cash on Delivery is available for eligible orders and serviceable PIN codes when shown at checkout. Availability can depend on location, order value and verification requirements. Any applicable charge is displayed before the order is confirmed.

First check email, SMS, WhatsApp and your payment status. If confirmation is still missing, contact support with the payment reference, amount, date, mobile number and email used at checkout. Never share OTP, UPI PIN, CVV or full card details.

Contact support immediately with your order number. A change may be possible before processing or courier handover. Once packed or shipped, changes can be limited, so entering a complete address at checkout is important.

The product page and final order summary determine what is included. Promotional gifts, free items and bundle contents apply only when explicitly displayed for the selected product or offer at the time of ordering.

Orders are generally prepared within 1–3 working days. Delivery commonly takes around 3–7 working days after dispatch, depending on the destination, courier route, public holidays, weather and local conditions. Remote locations can take longer.

Tracking is normally shared through the contact details used for the order, such as WhatsApp, SMS or email. The first courier scan can take a little time to appear after pickup.

The courier may call or attempt delivery again. Keep your phone reachable and ensure someone is available at the address. Repeated failed attempts, refusal, an incomplete address or an unreachable number can cause return-to-origin.

A specific date generally cannot be guaranteed because final movement depends on courier operations. For gifts or occasions, order well in advance and use tracking as the latest shipment update.

Evashu ships to a broad network of serviceable Indian PIN codes. Final serviceability and available payment methods are confirmed at checkout using the entered delivery location.

Contact support within 7 days of delivery with the order number, clear product photographs, outer packaging, shipping label and a continuous unboxing video from the sealed package onward. Keep all packaging and included items until review is complete.

It records the seal, package condition, contents and first visible product condition. This helps distinguish transit damage, missing items and incorrect products from damage after opening or use.

Natural lines, inclusions, small pits, bands, transparency differences and irregular texture are common in natural crystals. They are not evaluated in the same way as transit breakage, detached hardware or an incorrect item.

Eligibility depends on condition and the applicable policy. Worn, resized, altered, incomplete or damaged-after-delivery items may not qualify. Do not use or modify a product when reporting an issue.

Read the product-specific guidance, check comfort and fit for wearable items, and begin with a simple intention. Consistent, comfortable use is more practical than following many complicated rituals.

Gentle options include placing it near selenite, using soft moonlight for a limited period or wiping it with a clean dry cloth while resetting your intention. Not every stone or component is suitable for water, salt, smoke or strong sunlight.

No. Some minerals, coatings, cords, adhesives and plated components can be affected by water or prolonged moisture. A soft dry cloth is the safer routine option unless the listing specifically states otherwise.

Keep it away from perfume, sanitiser, soap, chemicals and prolonged moisture. Remove it before bathing, swimming or intense exercise. Store separately in a soft pouch and roll elastic bracelets over the hand instead of stretching them widely.

Strong sunlight, chemicals, friction, moisture, skin oils and dust can affect stone surfaces and metal components. Gentle cleaning and separate storage help preserve the finish.